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Troubleshooting

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  • Importing Media is Stuck

    Importing media can sometimes get stuck for various reasons.  It could be due to an issue in the source folder, a corrupted file, a network hitch, and many other reasons. CreateStudio lets you delete ...

  • Unable to Save to Desktop

    CreateStudio doesn't let you save your projects directly to cloud-based or cloud-backed-up locations. If you are trying to save a project to your Desktop and get the dialogue box above, it means your ...

  • Black Screen After Opening The Software-(Win OS)

    Note: You may also encounter getting a black screen while editing.  This issue is usually tied to your graphics card. These are the following solutions: 1) Update your graphics card driver See: Update...