Whitelisting CreateStudio in Norton App

Open the Norton app. Go to Settings.

Go to Administrative Settings.

Go to Program Exclusions > Configure

Select CreateStudio Pro from your list of Programs > OK > Apply

If Whitelisting doesn't work, check if you have Norton's Data Protector feature.

1. Open your Norton device security product.

   If you see the My Norton window, next to Device Security, click Open.

2. In the Norton product main window, click Settings > Antivirus.

3. In the Antivirus window, click the Data Protector tab.

4. In the Data Protector row, move the switch to Off.

By default, Smart Firewall blocks programs like CreateStudio from accessing the Internet. 

Here's how to allow internet access for CreateStudio:

1. Open your Norton device security product.
   If you see the My Norton window, next to Device Security, click Open.
2. In the Norton product main window, click Settings.
3. In the Settings window, click Firewall.

4. On the Program Control tab, select the program that you want to allow access to the internet.

5. In the Access drop-down list for the program entry, click Allow.
6. Click Apply.