No Errors But Unable to Log in

Signing in usually takes only a couple of seconds.

If the three blue dots appear to be on a loop and you're unable to sign in,  here are the possible reasons:

(1)  there's a firewall or a security app preventing CreateStudio from connecting to certain URLs,

(2) the device has some admin/user restrictions

(3) there is a network issue.

Do the following:
1. Disable the computer's firewall temporarily. 

2. Check for third-party security software and turn it off OR  whitelist CreateStudio in the security app. 

Example: How to Whitelist CreateStudio in Norton App - CreateStudioPRO

3. In some instances, the restriction can be on the local network. There are some WiFi routers with inbuilt security that can restrict your access to certain URLs. 

You can try going into your router's GUI** and whitelisting the addresses listed below.

**varies depending on the brand and model

In some workplaces where networks are much more secure and are maintained by an IT team, you may need to contact your administrator to whitelist these addresses:

https://assets.createstudiopro.com

https://autoupdate.createstudiopro.com

https://api.createstudiopro.com

4. If the first 2 steps above don't resolve the issue, powercycle your modem to refresh the connection or connect to a different network.