Sometimes, security apps can block CreateStudio Pro and prevent it from being installed on your computer. Sometimes they can also keep the editor from saving data on your hard drive.
They can either be those that come with your computers like Windows Defender, or third-party programs like Norton, BitDefender, etc.
During Installation
The Windows Defender SmartScreen prevented an unrecognized app error
Click on More Info > Run Anyway
If you have third-party antivirus software, you may get this window instead:
Click on Ignore several times until the window closes and the installation resumes.
While Exporting the rendering process gets stuck
The rendering process stays at 0%
The rendering process starts but stops at some point
It says 100% but does not open the finished video
If any of these happens, you need to manually disable your antivirus.
NOTE: We only recommend disabling your security software TEMPORARILY.
Make sure to turn it back on once the export is complete.
If after following these troubleshooting steps and you are still experiencing problems, send a support ticket HERE.
Mira
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