Having Trouble Publishing?

 So at last, you've completed your project and finally hit that Publish button.

Ideally, it should render smoothly and you're done in a minute.

However, there are some rare instances that you might hit a snag.

Could be the rendering process stays at 0%

The rendering process starts but stops at some point

Or it says 100% but does not open the finished video

In case any of these happens, turn off any security apps that you might have running in the background. It could be your computer's built-in firewall or third-party anti-virus software.

If you are still unable to publish with your security apps turned off, proceed with the steps below:

Go to the app's home page > Settings > click on Download Logs

Save this file and send it to us.

In most cases, we would also need a copy of your project.

If the file is too large, you may upload it to GoogleDrive, Dropbox, or WeTransfer and send us the download link. Make sure to set it to be viewable by anyone with the link.

See: How to Share Your CreateStudio Project via GoogleDrive, Dropbox or WeTransfer -