Rendering Process is Stuck (Mac OS)

When this issue happens, it could be a security issue, a corrupted element in the project, or the project is too heavy for the computer.

Step 1. Check if the computer meets the minimum system requirements

• Apple: macOS 10.11 (El Capitan) or later
• Windows: Windows 10 and later 
• Memory: 8GB or more
• Processor:  2 gigahertz (GHz) or faster with 2 or more cores (64-bit Intel Or AMD)
• Storage: 4GB for program installation (you would need more to download assets)
• Graphics: Intel HD Graphics 5000 or later; NVIDIA GeForce GTX 700 or later; AMD Radeon R5 or later.

If your computer meets the minimum system requirements, proceed to the next step.

Step 2. Disable Hardware Acceleration

Step 3. Use the old rendering engine

If you can't publish using the old render engine:

Step 2. Send a ticket to support

• Minimize the render queue window.
• Press CTRL OPTION SHIFT 7  on your keyboard. This lets you save the .cspro logs.
• Send a support ticket HERE
• Attach the cspro logs and a copy of the project (.cspro) file.

Follow this guide: How to Share Your CreateStudio Project via GoogleDrive or Dropbox