Troubleshooting

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• Voices are not synced with mouth movements.

  If your video plays correctly in the canvas preview but the voices are out of sync with mouth movements in the exported version, the issue is likely related to the original video's frame rate. (Your v...

• Characters Don't Appear on the Canvas (Mac OS)

  (Note: This also applies if you are getting blacked out elements on the canvas preview)  Many MacBook Pro models have two graphics systems 1.) an integrated graphics processor and  2.) a discrete grap...

• Compress Files Before Importing

  You may need to compress heavy videos to make your editing experience smooth. HandBrake is a free video compression tool. This is a step by step guide to using Handbrake to make H.264 video before upl...

• Command Prompt Error: 'attrib' is not recognized as an internal or external command

  Step-1 : Copy Path Value Locate System32 directory in Windows directory in C drive. Copy this path C:\Windows\System32 Step-2 : Set Environment Variable Open System property and set Environment variab...

• Not a Microsoft-verified App Error

  Go to Settings by clicking the Start button and selecting the gear icon. In the Settings window, select Apps. Choose Apps & features from the left sidebar. Under the Installing apps section, locate th...

• No Errors But Unable to Log in

  Signing in usually takes only a couple of seconds. If the three blue dots appear to be on a loop and you're unable to sign in,  here are the possible reasons: (1)  there's a firewall or a security app...

• Characters Don't Appear on the Canvas (Win OS)

  Check if your computer has 2 GPUs installed Go to Device Manager > Display Adapters How to Switch Between  Dedicated and Integrated GPUs In this example, the computer has an NVIDIA dedicated GPU and a...

• How To Make Files Available Offline

   Google Drive On Windows: Go to File Explorer. Open the Google Drive folder . Choose the files or folders. To select more than one, hold Shift and click. Right-click your files or folders. Click Offli...

• Black Screen After Opening The Software (Mac OS)

  1. Restart the computer Launch CreateStudio. If it doesn't resolve the issue, go to the next step. 2. Check for VPN connections and third-party security software and disable them temporarily Some type...

• Project Can't Be Opened

  1. Get the .cspro logs Go to Settings > Download Logs 2. Save the project (.cspro)  How to Save & Open Projects 3. Contact Support and share the project and .cspro log files How to Share Your CreateSt...