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Troubleshooting

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  • Java Script Error

    Javascript errors occur when opening the app if there is a missing file or a permission issue. Windows Javascript errors are usually caused by either security software or lack of admin privileges on a...

  • Problem Downloading Resources

    CreateStudio assets are saved in the cloud and can be downloaded as needed. In case you get the error below while downloading assets, Here are the possible causes: Security issue Permissions issue Net...

  • This App Can't Run On Your PC

    (1) Run the App as an Admin The app won’t open if there are permission issues on your device. You have to run the app with admin privileges. Log in as an admin on your computer Use File Explorer to fi...

  • Whitelisting CreateStudio in Norton App

    Open the Norton app. Go to Settings. Go to Administrative Settings. Go to Program Exclusions > Configure Select CreateStudio Pro from your list of Programs > OK > Apply If Whitelisting doesn't work, c...

  • Whitelisting CS URLs on Your Windows Computer

    Whitelisting allows approved applications, websites, or IP addresses to operate in a system or network.  WINDOWS OS Open Internet Options Go to Security > Trusted Sites > Sites Add the following URLs ...

  • "Unknown Error" When Logging In

    As a general rule for log-in issues, if your login details work on one computer and not on another, it is most likely a security or network issue.  Usually, there's a firewall or a security app preven...

  • Missing Media Files

    If you are using a cloud service (Google Drive, DropBox, OneDrive, etc.) to back up your projects, your files are moved from the local drive and uploaded to the cloud. So, when you open the project, C...

  • Assets Don't Show/Project Appears Empty

    1. Identify if you're running a proxy or not  Click on Start  In the search bar, type Proxy Settings Select Proxy Settings (System Settings) Under Manual Proxy Setup, if this is turned ON, you are run...

  • Cloud Storage Detected

    This error shows if you are trying to save your project in a folder backed up by a cloud service (iCloud, Dropbox, Google Drive, OneDrive). To resolve this, make sure that the folder is also available...

  • Rendering Process is Stuck (Windows OS)

    When this issue happens, it could be a security issue, a permissions issue, a corrupted element in the project, or the project is too heavy for the computer. Step 1. Check if the computer meets the sy...