Troubleshooting

Let's try to fix your problem...

• This App Can't Run On Your PC

  (1) Run the App as an Admin The app won’t open if there are permission issues on your device. You have to run the app with admin privileges. Log in as an admin on your computer Use File Explorer to fi...

• Whitelisting CreateStudio in Norton App

  Open the Norton app. Go to Settings. Go to Administrative Settings. Go to Program Exclusions > Configure Select CreateStudio Pro from your list of Programs > OK > Apply If Whitelisting doesn't work, c...

• Whitelisting CS URLs on Your Windows Computer

  Whitelisting allows approved applications, websites, or IP addresses to operate in a system or network.  WINDOWS OS Open Internet Options Go to Trusted Sites > Sites Add the following URLs to your tru...

• "Unknown Error" When Logging In

  As a general rule for log-in issues, if your login details work on one computer and not on another, it is most likely a security or network issue.  Usually, there's a firewall or a security app preven...

• Missing Media Files

  If you are using a cloud service (Google Drive, DropBox, OneDrive, etc.) to back up your projects, your files are moved from the local drive and uploaded to the cloud. So, when you open the project, C...

• Assets Don't Show/Project Appears Empty

  1. Identify if you're running a proxy or not  Click on Start  In the search bar, type Proxy Settings Select Proxy Settings (System Settings) Under Manual Proxy Setup, if this is turned ON, you are run...

• Cloud Storage Detected

  This error shows if you are trying to save your project in a folder backed up by a cloud service (iCloud, Dropbox, Google Drive, OneDrive). To resolve this, make sure that the folder is also available...

• Rendering Process is Stuck (Windows OS)

  When this issue happens, it could be a security issue, a permissions issue, a corrupted element in the project, or the project is too heavy for the computer. Step 1. Check if the computer meets the sy...

• Rendering Process is Stuck (Mac OS)

  When this issue happens, it could be a security issue, a corrupted element in the project, or the project is too heavy for the computer. Step 1. Check if the computer meets the minimum system requirem...

• Security Issue During Windows Installation

  Sometimes, security apps can block CreateStudio Pro and prevent it from being installed on your computer. They can either be those that come with your computers like Windows Defender, or third-party p...