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ID of Payment or Copy of Invoice PayPal email Why do you wish to process refund? Optional Browser? Operating system? Optional Subject Message Your email address Your name Upload files (Optional. Max Size: 0MB)

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What is URL of the page? Optional Please inform us about the URL link with the issue. It helps us to provide faster support... What is the main reason for cancelation? Optional What other platform are you using for video-hosting? What is your Vidello username? Is there anything we could do to change your mind? Optional What is main purpose for using video-hosting? (membership area, sales video, ...) What is your operational system? For example - Windows 10 or MacOS Mojave 10.14.3... Version of Create Please open Create app > you can see the version of your Create just bellow our logo What kind of videos are you creating the most?

Social videos (Facebook, Insta stories ,...)

Sales videos

Training tutorials

Personal projects

What video editor are you going to use now? Optional What is your CreateStudio email username? Can you help us to help you faster visually? Optional a) If you have screenshot, please include them. A picture is worth a thousand words. b) If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words. We recommend a free service called Loom for creating these videos. (this is a link to https://www.useloom.com/) Your version of Create Studio Please open Create Studio > you can see the version of your Create Studio just on bottom left corner I consent for Create Studio to process my data and agree to the terms of the Privacy Policy Are you a robot?

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