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Troubleshooting

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  • Dispute a Copyright Claim for Music

    YouTube Do not be surprised if you get copyright claims on your videos even if you have the license to use our music on YouTube. The Content ID system only alerts you that it detected copyrighted cont...

  • Scroll not working on Mac

    By default, CreateStudio hides all the scrollbars on Mac computers. You can scroll by sliding with two fingers up or down on the Trackpad. If you have scrolling problems, you can show the scrollbars. ...

  • CreateStudio Cannot Be Opened (Mac OS)

    Because CreateStudio is not downloaded from the AppStore, you may get the following message: Try the following steps: Open Finder. Locate the CreateStudio program. Control+Click the app. Select Open. ...

  • What to do in case of security issues

    Sometimes, security apps can block CreateStudio Pro and prevent it from being installed on your computer. Sometimes they can also keep the editor from saving data on your hard drive.  They can either ...

  • Experiencing a Bug?

    If you encounter a bug or any technical issue, we encourage you to report it to us immediately. Make sure to follow these steps: 1. Replicate the issue several times. Take note of when it happens, and...

  • How to Share Your CreateStudio Project via GoogleDrive, Dropbox or WeTransfer

    Option A.  Share project via Google Drive Log in to your Google Drive account Upload the .cspro project folder  (not just the .jcspro file) Or you can also simply drag the project file to your Google ...

  • Having Trouble Publishing?

    In case you're having trouble publishing your project, here's what you can do: Turn off any security apps It could be your computer's built-in firewall or third-party anti-virus software. If you are s...

  • Importing Media is Stuck

    Importing media can sometimes get stuck for various reasons.  It could be due to an issue in the source folder, a corrupted file, a network hitch, and many other reasons. CreateStudio lets you delete ...

  • Unable to Save to Desktop

    CreateStudio doesn't let you save your projects directly to cloud-based or cloud-backed-up locations. If you are trying to save a project to your Desktop and get the dialogue box above, it means your ...

  • Black Screen After Opening The Software-(Win OS)

    This issue is tied to your graphic card. These are the following solutions: 1) Update your graphics card driver See: Update drivers manually in Windows 2) Run the software in Compatibility mode. - Rig...