Troubleshooting

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• Compress Files Before Importing

  You may need to compress heavy videos to make your editing experience smooth. HandBrake is a free video compression tool. This is a step by step guide to using Handbrake to make H.264 video before upl...

• Command Prompt Error: 'attrib' is not recognized as an internal or external command

  Step-1 : Copy Path Value Locate System32 directory in Windows directory in C drive. Copy this path C:\Windows\System32 Step-2 : Set Environment Variable Open System property and set Environment variab...

• Not a Microsoft-verified App Error

  Go to Settings by clicking the Start button and selecting the gear icon. In the Settings window, select Apps. Choose Apps & features from the left sidebar. Under the Installing apps section, locate th...

• No Errors But Unable to Log in

  Signing in usually takes only a couple of seconds. If the three blue dots appear to be on a loop and you're unable to sign in,  here are the possible reasons: (1)  there's a firewall or a security app...

• 3D Characters Do Not Appear on the Canvas

  Check if your computer has 2 GPUs installed Go to Device Manager > Display Adapters How to Switch Between  Dedicated and Integrated GPUs In this example, the computer has an NVIDIA dedicated GPU and a...

• How To Make Files Available Offline

  Google Drive On Windows: Go to File Explorer. Open the Google Drive folder . Choose the files or folders. To select more than one, hold Shift and click. Right-click your files or folders. Click Offlin...

• Black Screen After Opening The Software (Mac OS)

  1. Restart the computer Launch CreateStudio. If it doesn't resolve the issue, go to the next step. 2. Check for VPN connections and third-party security software and disable them temporarily Some type...

• Project Can't Be Opened

  1. Get the .cspro logs Go to Settings > Download Logs 2. Save the project (.cspro)  How to Save & Open Projects 3. Contact Support and share the project and .cspro log files How to Share Your CreateSt...

• Java Script Error

  Javascript errors occur when opening the app if there is a missing file or a permission issue. Windows Javascript errors are usually caused by either security software or lack of admin privileges on a...

• Problem Downloading Resources

  CreateStudio assets are saved in the cloud and can be downloaded as needed. In case you get the error below while downloading assets, Here are the possible causes: Security issue Permissions issue Net...