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Billing & Account Management

Contact us if you need any advice regarding your billing or account...

  • How to Know What Plan or Package I Have

    On the app’s homepage, check the bottom-left corner to see your badge. $67 Lifetime License      or      $27 monthly / $199 yearly Standard Plan 👉 What's Included in the Standard Package $67 Lifetime ...

  • The Pro Pack Upgrade

    The Pro Pack is a one-time upgrade you can add to your $67 CreateStudio Lifetime License.  It gives you lifetime access to thousands of extra assets in the app.  Note: This is a fixed bundle, so it wo...

  • The All Access Pass

    Having an All Access Pass gives you access to all the premium assets inside CreateStudio. It gets you access to new characters, templates, and new music every month.  How can I tell if my license has ...

  • How to Allow Pop-ups for PayPal Payments

    It may happen that while selecting PayPal as a payment option, you’ll be presented with the following screen.  Would that ever happen, navigate to the top right corner of the screen and click on the i...

  • Where Can I Find My Invoice

    After completing your transaction, you will immediately receive the invoice in your email. To view previous invoices, you may go HERE. If you need further assistance, please contact our Customer Suppo...

  • Why Was My Payment Declined?

    We highly recommend contacting your bank for assistance as we can't see why the bank declined your payment. Here are some of the most common reasons why payments get declined. Not Enough Funds This is...

  • How to Find Purchased Items

    If you purchased any of the special bundles ( Scroll Stoppers, Bobble Heads Pack, Doodle Bundle, Video Vault Package) you can view your purchased items by using the Purchased filter inside the Studio....

  • How to Change Your Password

    To change your password, click Settings. Enter your new password and click Change Password....

  • How To Reset License

    If you need to reset your license or clear one of your installations, please use the Installations Manager. How to Use the Installations Manager - Create Studio If you no longer have access to your co...

  • How To Cancel/Re-Activate All-Access Pass Subscription

    For cancellation and reactivation of All Access Pass subscriptions, contact our Customer Support team....